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Frequently Asked Questions
We know you have questions — and we want you to have real answers before your first visit. If you don't see what you're looking for, call us or send a message and we'll help right away.
Do I need a referral to start physical therapy?
No. Wisconsin is a direct-access state, which means you can schedule physical therapy without a referral from your doctor. Simply call us or book online and we'll get you started.
How do I know if physical therapy is right for me?
If you are experiencing pain, limited movement, recovering from surgery or injury, or dealing with a condition that affects your daily life or performance — physical therapy can almost certainly help. If you're not sure, our free movement consultation is a great first step.
What should I bring to my first appointment?
Your insurance card and a valid photo ID. Any imaging reports (X-rays, MRIs) relevant to your condition. A list of current medications if you have one. Wear comfortable, loose-fitting clothing — especially if your appointment involves your back, hips, or knees.
How long is a typical appointment?
Your initial evaluation is typically 60 to 90 minutes. Follow-up appointments range from 30 to 60 minutes depending on your plan of care.
How many visits will I need?
This is always honest and individualized. Most conditions are addressed in 6–12 visits, but your therapist will give you a realistic estimate at your evaluation. You'll always know the plan.
Do you accept insurance?
Yes — we accept most major insurance plans. Your out-of-pocket costs depend on your specific plan, deductible, and whether we are in-network for you. Call us and we'll help verify your benefits before your first visit.
What if I don't have insurance or want to pay out of pocket?
We offer affordable flat-rate self-pay options. Many patients find this is less expensive than going through insurance — with no surprise bills. We accept HSA and FSA cards, cash, check, and credit cards.
Do you offer payment packages?
Yes. Spend $475 and receive $500 in credit (5% savings), or spend $900 and receive $1,000 in credit (10% savings). These can be shared across family members. Personal training packages are also available.
Can I use my HSA or FSA card?
Absolutely. Physical therapy and many of our services qualify as HSA and FSA-eligible expenses.
What is pelvic health physical therapy?
Pelvic health PT is a specialized form of physical therapy focused on the muscles, nerves, and connective tissue of the pelvic floor. It treats conditions like urinary incontinence, pelvic pain, pelvic organ prolapse, diastasis recti, and postpartum recovery — using hands-on therapy, therapeutic exercise, and patient education.
Is an internal pelvic exam required?
No. An internal assessment can be a valuable diagnostic tool, but it is never required. Your therapist will always explain the purpose, obtain your informed consent, and offer alternatives. You are in control of your care at every step.
Can PT really help with incontinence?
Yes — and very effectively. Research consistently shows that pelvic floor physical therapy is one of the most effective treatments for urinary incontinence. Many patients see significant improvement within just a few sessions.
How long after having a baby should I wait to start pelvic health PT?
You can begin pelvic health PT as early as 6 weeks postpartum (or earlier in some cases for non-internal evaluation). There is no 'too soon' for checking in on your recovery. And there's also no 'too late' — we see patients years postpartum with great outcomes.
How do I book an appointment?
You can book online at any time via our Jane scheduling portal — or call us directly at (608) 351-3049 (Onalaska / Unity) or (608) 668-6700 (O'Brien / State Road). We'll find the right provider, location, and time for you.
Do you offer telehealth or virtual appointments?
We offer remote programming and virtual fitness options. For physical therapy evaluation and treatment, in-person care is most effective — but we can discuss what options might work for your situation.
What are your hours?
Front desk:
Monday–Thursday 8:00am–5:00pm | Friday 8:00am–4:30pm | Saturday–Sunday Closed.
Appointment hours may vary by provider and location.
Where are you located?
We have three locations in the La Crosse and Onalaska area: Onalaska (1430 Main St) | O'Brien / State Road (3208 State Road, La Crosse) | Unity (2801 Losey Blvd, La Crosse)
Ready to Move Better and
Feel Like Yourself Again?
Most patients experience meaningful relief starting with their very first visit.
Our team of 13 providers is here — across three locations in La Crosse and Onalaska — ready to find the real source of your pain and give you a lasting plan to address it.
Call us today Onalaska (608) 351-3049 for State Road (608) 668-6700 — or book your appointment online in minutes.
Front Desk Hours
Monday: 8:00am - 5:00pm
Tuesday: 8:00am - 5:00pm
Wednesday: 8:00am - 5:00pm
Thursday: 8:00am - 5:00pm
Friday: 800am - 4:30pm
Saturday & Sunday: Closed
Important Links
Our Locations
Onalaska Location
1430 Main St, Onalaska, WI 54650
State Road - La Crosse
3208 State Road, Suite A, La Crosse, WI 54601
Unity - La Crosse
2801 Losey Blvd, La Crosse, WI 54601
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